Return and Exchange Policy

Return & Exchange Policy

At Minikins, we are committed to ensuring your satisfaction. Please review our policy on returns and exchanges below:

Made-to-Order Commitment

At Minikins, each piece of our clothing is made to order with the utmost care and precision. Due to the personalized nature of our production process, we are unable to accept returns or exchanges unless the item you receive is defective. We kindly request you to carefully review your order details and sizing information before placing your order to ensure accuracy.

Quality Promise

If you find a defect in your order, please contact our customer service team within 48 hours of receiving your purchase. We will gladly assist you in resolving the issue with a replacement or a refund for the defective item. Your satisfaction is important to us, and we are committed to ensuring you receive the highest quality products.

Payment Options

  • Cash on Delivery (COD): For customers within Karachi, we provide the option to pay in cash upon delivery of your order.
  • Bank Transfers: For customers outside Karachi, we accept payment through bank transfers only.

Shipping Details

  • Processing Time: We are dedicated to ensuring a smooth and efficient delivery experience for our valued customers. Once your order is placed and your payment is confirmed, our team will promptly begin processing it. This careful and attentive process takes 8-10 business days. Please note that this processing time is in addition to the estimated shipping time. We appreciate your understanding and patience as we prepare your order with the utmost care.
  • Shipping Time: Our estimated shipping time is 8-10 business days within Pakistan and 12-15 business days for international orders.
  • Shipping Fees: For our valued customers across Pakistan, we offer weight based shipping rate of Rs. 400 per kg.
  • International Shipping: International shipping rates are calculated at checkout.

Thank you for choosing Minikins! If you have any further questions or need assistance, feel free to reach out to our customer support team. 🌟